Ivanti Service Manager is a cloud-optimized ITSM IT and Enterprise that delivers the following solutions:

• ITSM IT help desk & support ticket tool
• Advanced ITIL service management processes
• Service Desk with Problem, Change and Configuration Management to ensure high service availability and quality.
• Automate workflows to eliminate costly manual processes while making your business more efficient, compliant, and secure.

Ivanti Identity Director manages the entire identity lifecycle to ensure that policy controls and entitlements are maintained at all times. Workers are proviced with access levels based on their identity inaccordance with policies defined by the business. They stay productive while the business remains secure.

• Secure and automate Employee Onboarding and Off boarding – Grant access for a secure and productive first day, and automatically adapt rights as roles change or they leave the organization. Joiners start working immediately (instead of days or weeks later) and on exiting, all access rights they hold are withdrawn at once. No risk of unauthorized access.

• Demonstrate Compliance – Consistently enforce policies through automation. Track and log access to sensitive apps and data to simplify audits. This reduces audit times from multiple weeks to days.

• Govern Identities Effectively – Aggregate attributes from Active Directory, HR, payroll, and project management systems to establish a single user identity.

• Identity Director has been integrated to the majority of applications. It utilizes Configuration approach, so no customizations or coding are needed to create new entitlements and services.

• Identity Director integrates into Ivanti ITSM to manage Identity and ITIL disciplines.

• Cost Effective- Failed Audits or breach are very expensive! Identity Director has an ROI of less than 8 months. (Forrester Total Economic Impact Study, February 2017)